SHIPPING POLICY

Effective Date:OCTOBER 2025

Thank you for shopping with Riviera.Skin. We aim to process and deliver your orders quickly and efficiently. Please review our shipping policy below.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed before 1 PM are typically processed the same day. Orders placed after this time will be processed the next business day.

  • You will receive an email confirmation once your order has been dispatched, including tracking information where available.

2. Shipping Locations & Address Requirements

  • We currently ship within Ireland.

  • A valid Eircode must be provided at checkout for all Republic of Ireland addresses. Orders without an Eircode may be delayed or rejected.

  • We may expand international shipping in the future — please check back for updates.

3. Delivery Times & Rates

  • Standard Delivery (Ireland): 1–3 business days

  • Shipping Fee: Flat rate of €7.50 on all orders

  • Delivery times are estimates and may be affected by external factors (e.g., courier delays, weather conditions).

4. Shipping Carriers

  • We use An Post, Ireland’s national postal service, to ensure reliable and timely delivery.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email so you can follow your delivery status.

6. Delivery Issues

  • If your package has not arrived within the expected timeframe, please contact us at [info@riviera.skin] and we will assist you.

  • Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Damaged or Missing Items

  • If your package arrives damaged or if items are missing, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.

8. Contact Us

For any questions or assistance regarding shipping, please contact:

Email: info@riviera.skin
Registered Address: First Floor Atlantis Building, South Cumberland Street, Dublin 2, D02 V588.

We appreciate your trust in Riviera.Skin and will always do our best to ensure your order arrives on time and in perfect condition.